Business Etiquette
28 February 2008ETIQUETTE? GOT ANY?
Yes, everyone has a sense of etiquette, whether it is good or bad, and each of us show our “manners” every day in every way.
What do you call “GOOD MANNERS”? When you hear the word, “ETIQUETTE” or “GOOD MANNERS”, what do you think of? Do you think it is a bunch of rules that you have to learn, and wonder why you need all those rules? Do you think it is “oh yes, don’t put your elbows on the table?” Or “having to use the right fork”?
The word etiquette goes back to the days of the French Court when people would have been banished from the court if they didn’t perform properly, so they were given little pieces of paper, they called tickets, with the proper ways to behave written on them. These pieces of paper were called “etiquettes”. As everyone left, they would wave the tickets, and say, “Don’t forget to study your etiquette.” So now we take that word Etiquette to mean proper behavior.
There is wedding etiquette, military etiquette (called protocol), social etiquette, business etiquette, and the proper ways to behave in all situations. Your basic knowledge of business and social etiquette can still be your ticket to success.
Your knowledge of business etiquette will give you the competitive edge needed to “outclass your competition” Your resume may get you the interview, but your attitude will get you the job. Your attitude is the control center of your life.
HOW IS YOUR CLASS?
When I ask: “Do you have class”? ……. What comes to your mind? Do you think of social classes? Well that is not what I mean at all.
Class is the ability to make people from all walks of life feel at ease and be comfortable around you. No one is born with class it has to be learned and earned. You can do this with learning and practicing etiquette.
Whether we like it or not, good manners at your workplace or dealing with your clients, are associated with competence. You appear to be on top of things, and present yourself as though you have it all together; likewise, sloppy manners come across as a lack of ability.
Etiquette often is simply common sense, not necessarily common information. Etiquette makes a difference by teaching how to handle any situation with ease. You may forget the exact the right way to act, but you will know how to get through the situation without embarrassing yourself or the others around you.
Professional behavior should carry over into your private life too. It is not only for conducting business in an office setting or working with a client. When you practice those same good manners in your every day life, you become a more confident person, and you will find that you are feeling good about yourself. You will no longer dread certain situations, because you know you can handle it. You will be able to present a positive and relaxed attitude under any condition.
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