The Business Value of Software
29 September 2008 Software isn’t just a tool for experts, and understanding the business advantages of the right software solution isn’t just the purview of IT professionals. Software touches processes central to the business such as operations, customer acquisition and retention, supply and partner management, and product and service development. The overall orientation of the software strategy-either system-centric or people-centric-can determine the kind of competitive advantage and future flexibility the business will realize as a result of its investment.
Research shows that companies which invest in software as a strategic asset for their people perform better. It also stands to reason that business solutions engineered to meet customer needs and anticipate changes in the social, economic and political drivers of the world deliver more value to organizations than software developed by whim or committee. Microsoft believes software that enables people to discover information and patterns in that information; helps them make better information decisions; facilitates effective collaboration with colleagues, customers and partners; and promotes decisive actions based on well-informed insights is the key to meeting the challenges of the new world of work and overcoming its challenges. A People-Ready Business supports its people with strong values, ongoing education, and rationalized business practices, so its people-enabled with right technology and information-are empowered to transform those challenges into opportunities.
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