E-Business Strategies
1 October 2008Business Process Outsourcing:
The focus of this practice is on outsourcing of IT and business processes.
The markets covered in this practice include application development and maintenance outsourcing, product engineering outsourcing, CRM outsourcing, HR outsourcing, Finance and Accounting (F&A) outsourcing and logistics outsourcing. The research also covers vendor specific strategies like Accenture, IBM, HP, CapGemini, CSC, Infosys, and Wipro.
Each of these areas continues to morph, with consolidation, new vendors, and the development of new technologies and architectures. Some markets are more mature than others, and each reacts differently to evolving customer requirements and emerging technologies to provide business value to end users. Monitoring and understanding change is central to this practice.
Offshore and Nearshore Outsourcing:
The focus of this practice is on nearshore and offshore outsourcing. The markets covered in this practice include the business models behind offshore outsourcing (Dual Shore, BOT, ODC, GDM), sourcing strategies (vendor selection and country selection), quality methods (CMM, COPC, ISO 9000), value analysis (ROI models), program and project management strategies. The research also covers offshore market trends in India, China, Philippines and Russia. The research also covers nearshore market trends in South America, Central America, Caribbean, Puerto Rico, Canada and Mexico.
E-Business and Enterprise Applications:
The focus of this practice is on understanding and predicting the evolution of e-business and enterprise applications. The markets covered in this practice include enterprise resource planning (ERP), adaptive manufacturing, supply chain management (SCM), business intelligence, product life cycle management (PLM), supplier relationship management (SRM), corporate performance management (CPM), human capital management (HCM) and financials. The research also covers strategies of vendors like SAP, Oracle, Microsoft, Peoplesoft, Invensys, and Siebel Systems.
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